Which concept focuses on ongoing changes made to improve operational workflows?

The concept that focuses on ongoing changes made to improve operational workflows is Continuous Improvement. This approach is rooted in the idea that organizations can achieve better results and efficiency by constantly assessing their processes, identifying areas for enhancement, and implementing incremental changes.

Continuous Improvement emphasizes a proactive mindset, encouraging team members at all levels to suggest modifications and innovations that can refine workflows, reduce waste, and increase productivity over time. It is a systematic effort that involves regularly gathering feedback, analyzing performance data, and applying stepping-stone improvements, which collectively contribute to a culture of excellence within an organization.

While Quality Control, Workflow Optimization, and Performance Assessment relate to operational efficiency, they primarily deal with specific aspects of performance management and process analysis rather than the overarching philosophy of ongoing enhancement embodied in Continuous Improvement. Quality Control focuses on maintaining standards and consistency, Workflow Optimization refers to enhancing specific processes for efficiency, and Performance Assessment is concerned with measuring outcomes. Continuous Improvement captures the essence of an iterative journey of refinement and adaptation, making it the correct answer.