What term describes systems that enable consistent delivery of products or services?

The term that best describes systems that enable consistent delivery of products or services is operations. Operations encompass the overall processes and activities that organizations implement to produce goods or deliver services efficiently and effectively. It includes the management of resources, logistics, quality control, and all the functions required to ensure that products and services meet customer needs consistently.

While terms like workflow and SOP (Standard Operating Procedure) are related, they are subsets of operations. A workflow refers specifically to the sequence of tasks or processes that are executed to accomplish a specific goal, while SOPs provide detailed instructions on how to perform particular tasks within the operations process to maintain consistency and quality. Throughput, on the other hand, typically refers to the rate at which products or services are produced or delivered but does not encompass the broader scope of systems and processes involved in the overall operations of a business. Thus, operations is the most comprehensive term for consistent delivery.