What integration allows businesses to modernize workflows and utilize digital tools effectively?

The concept of digital transformation refers to the process of leveraging digital technologies to fundamentally change how organizations operate and deliver value to customers. It goes beyond simply adopting new tools; it encompasses a comprehensive approach to modernizing workflows, improving processes, and enhancing customer experiences through technology.

Businesses undergoing digital transformation typically integrate various digital solutions that streamline operations, facilitate communication, and enable data-driven decision-making. This integration is crucial for adapting to the fast-paced technological landscape and meeting evolving customer expectations.

The other choices, while related to technology and management, do not encompass the broad scope of integrating and modernizing workflows. Data governance focuses on managing data integrity and security, retrieval-augmented generation pertains to enhancing information retrieval with AI, and machine learning is a specific technological advancement within the realm of artificial intelligence. None of these directly capture the overarching process of transforming an organization through digital means as effectively as digital transformation does.