What does improving reliability in a product help reduce?

Improving reliability in a product is crucial for reducing the number of support tickets generated by users. When a product functions reliably, it minimizes failures and issues, leading to a better user experience. Satisfied users are less likely to encounter problems that require assistance, resulting in fewer inquiries or complaints reaching customer support. This improved reliability not only ensures that users can use the product without disruption but also builds trust and loyalty among customers, further reducing the need for them to seek support.

In contrast, while improving reliability may indirectly influence operational costs or integration complexity, these effects are not as direct as the impact on support tickets. User engagement, on the other hand, is typically associated with features and usability rather than reliability alone; thus, enhancing reliability does not inherently lead to increased engagement.